Refund Policy
Refund Policy - Wearewebsitedesigners™
Please review our refund terms carefully before purchasing any Shopify design, development, optimization, or consulting service from Wearewebsitedesigners™.
1. Overview
At Wearewebsitedesigners™, we provide highly customized Shopify design, development, and optimization services tailored specifically to each client.
Due to the digital and personalized nature of our work, all sales are considered final. We don't sell templates - we build custom growth systems. That's why every project is unique and non-refundable.
2. No Refund Policy
We do not offer refunds once a project has been initiated.
All payments made are non-refundable.
This applies to:
- Shopify store design & development
- Custom theme creation or modification
- Pre-designed theme purchases
- CRO, speed optimization, or marketing services
- Consultation, strategy sessions, or documentation
By purchasing our services, you acknowledge and agree to this policy.
3. Exceptions (Limited Cases)
Refunds may be considered only under exceptional circumstances, such as:
- Work has not started at all
- Duplicate payment made by mistake
Any exception is solely at the discretion of Wearewebsitedesigners™.
4. Project Commitment
We are committed to delivering high-quality Shopify solutions, transparent communication, and support throughout the project.
Instead of refunds, we prioritize revisions, fixes, and performance improvements.
5. Client Responsibility
Clients are responsible for:
- Reviewing scope before payment
- Providing required assets and access
- Communicating expectations clearly
Failure to do so does not qualify for refunds.
6. Disputes & Chargebacks
Clients must contact us before initiating any dispute.
Unauthorized chargebacks may result in:
- Immediate project termination
- Legal action if necessary
7. Contact Us
If you have any questions before purchasing our services:
Email: support@wearewebsitedesigners.com
Website: wearewebsitedesigners.com